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JetBlue Vows To Improve Service To Dominican Republic After Multiple Complaints

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After facing complaints about delayed flights and staff shortages, JetBlue has announced that it wants to improve the quality of its services on flights to the Dominican Republic. JetBlue is one of the largest low-cost U.S airlines and operates more flights to the Caribbean island than any of its competitors. The announcement comes as JetBlue is preparing to celebrate 15 years of operations in the Dominican Republic. 

JetBlue landing

The low-cost airline connects a number of large U.S cities such as New York and Boston to the Caribbean island. It flies to all of the island’s major airports including Punta Cana International Airport and Las Américas International Airport in the capital, as well as the smaller Puerto Plata and Santiago airports. The airline already operates more flights than any other U.S airline to the Dominican Republic, and this trend is set to continue. 

Saona Island and boats

In recent months, there have been a number of complaints over flight delays and inadequate onboard service. Last year, the Dominican Aviation Board stated that it would begin an investigation over the worrying number of delays on JetBlue flights. Earlier this April, the airline made headlines when passengers were unable to use the aircraft’s toilets on a flight from Boston to Santo Domingo, which many passengers later complained about on social media.

JetBlue takeoff

The airline hopes to address these shortcomings with its recently announced plan to hire more personnel and flight crew. The goal is to consolidate its position as the leading U.S airline in the country by improving on-board services. In addition to the 1500 staff already hired for its routine flights to the Dominican Republic, the airline wants to hire up to 500 new crew members and other personnel to fix pandemic-related staffing shortages. 

Delayed flights

Passengers who chose to fly the low-cost airline can look forward to a number of onboard amenities. JetBlue offers all passengers complimentary Wi-Fi regardless of ticket type. Moreover, passengers can enjoy free snacks and drinks on all JetBlue flights at no additional cost. Currently, its prices are among the most competitive for flights to the Dominican Republic, making it a popular choice for U.S travelers. 

Tourists in airport

Joanna Geraghty, JetBlue’s president and director of operations said that the country would continue to be an important hub for the airline. This year, flight traffic is expected to reach the same level as in 2019, before COVID significantly cut down passenger traffic between the two countries. 

Aircraft boarding

Punta Cana Airport and Las Américas International Airport were the country’s busiest in 2021, handling around 3.5 million passengers each. Combined, the two airports represent nearly three-quarters of all passenger traffic to the Dominican Republic. Punta Cana Airport is also undergoing a major renovation that will allow it to accommodate significantly more passengers and improve international flight connections.

The Best JetBlue Deals To The Dominican Republic

Punta Cana is undoubtedly the most popular holiday destination in the Dominican Republic for U.S travelers. The airline is currently offering a number of deals to the Caribbean destination. With return flights for the upcoming summer season for as low as $332 from New York, the airline offers some of the lowest prices for flights to the sunny island. It also flies there from 4 other U.S airports, including Fort Lauderdale, Newark, Boston, and San Juan. 

Macao Beach

Travelers can also book flights to the capital, Santo Domingo, from those same airports, as well as Orlando. Moreover, JetBlue operates up to 20 daily flights to Santiago Airport from its northern U.S hubs.

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