JetBlue representatives have said that the airline is working to address a growing number of delayed flights to the Dominican Republic. JetBlue is the most important U.S.-based airline that flies to the country, and the carrier has come under fire several times this year over poor customer service and sudden flight cancellations.
Passengers are exasperated by issues affecting JetBlue flights to and from the Dominican Republic. Although the airline has been flying to the country for many years and carries millions of passengers annually, it has struggled to cope with delays and canceled flights. Over the past few months, the airline has made the headlines over unannounced cancellations affecting hundreds of passengers, among other issues.
Airline executives have issued statements recently in an effort to mitigate the growing concerns. According to airline sources, the carrier says it is taking the issue of flight delays seriously and is working on several solutions, including hiring more staff.
JetBlue is just one of many U.S.-based airlines that are struggling with a generalized staff shortage, largely caused by skyrocketing travel demand. In addition to that, mass layoffs imposed during the COVID-19 pandemic meant that a large number of critical staff members, such as pilots and cabin crew, took up jobs in other fields or airlines.
Despite the alarming situation, which also caused travel chaos over the summer in the United States and Europe, the airline hopes that it will be able to find actionable solutions over the coming months. Aside from hiring more staff to man aircraft, JetBlue also wants to add more ground staff to speed up check-in and other airport formalities.
JetBlue is one of the most important airlines that currently fly to the Dominican Republic. The airline’s flights to and from New York have seen the highest number of complaints. In late September, passengers on a flight bound for LaGuardia from an unnamed airport in the tropical country were told to deplane the aircraft after the pilot reportedly felt too tired to fly the plane. The incident led many to protest against the airline on social media in an effort to draw attention from the carrier’s executives.
According to a JetBlue spokesperson, measures taken by the airline have already begun to decrease the number of delayed flights, especially from busy hub airports. “In New York, things have been improving in the past few months; We’ve hired more staff, and we’ve decreased departures, meaning we can deal better with delays or other inconveniences,” the airline says.
To further improve customer satisfaction, the airline has recently launched a new initiative called JetBlue Vacation, where clients can book a hotel, cruise, or rent a car in conjunction with their flight. The new options will allow travelers to create customizable vacation packages as well as find the best deals for a number of resort destinations. Booking through the new program also grants travelers access to Very Important Perks (VIP) benefits, elevating the travel experience.
Despite several airports in the country facing delays in recent months, especially in Santo Domingo’s Las Américas International Airport, the Dominican Republic is continuing to report back-to-back travel records. Over 400,000 international tourists visited the country in September, setting an all-time record for the month and inching the tropical island towards a new tourism milestone.
Although September and October see fewer visitors than the busy summer months, multiple airlines have announced new flights for fall and winter this year. Meanwhile, Arajet, the country’s newest low-cost carrier, began operations recently and hopes to expand its network to the United States in the near future.
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